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Postage and delivery

International DELIVERY AND DISPATCH

with FedEx & UPS

The delivery will be affected as soon as possible. The transit time will be usually between 1-2 days. We dispatch goods on every day from Monday to Friday, but recommend to select a delivery date early in the week. There are no shipments on public holidays observed in North-Rhine Westphalia. All shipments are effected by FedEx, UPS and/or logistic companies specialising in the delivery of fresh and frozen foods.
Before your parcel leaves our premises, our sales team will call you to arrange the best delivery time and date. Only after that your goods are sent on their way to your desired shipping address.
If there are any shortages or delays we will contact you as soon as we become aware of the information.

If you can't personally receive your delivery on the agreed-upon date, you can print out this formular and display it in a clearly visible spot for the carrier.



Delivery International with FedEx*

Countries
Delivery from Tuesday to Thursday
without dry ice
goods are in a refreshing process
with dry ice
FedEx charges additional fee for dangerous goods
Austria, France, Denmark, Spain, Great Britain, Italy, Greece, Portugal, Sweden, Poland 1 day (not guaranteed)
up to 250,00 €: 20 €
more than 250,00 €: 0,00 €
1 day (not guaranteed)
up to 250,00 €: 35 €
more than 250,00 €: 15,00 €
Switzerland 1 day (not guaranteed)
up to 250,00 €: 40 €
more than 250,00 €: 0,00 €
1 day (not guaranteed)
up to 250,00 €: 40 €
more than 250,00 €: 0,00 €


Delivery International with DPD*

Countries
Delivery from Tuesday to Thursday
Conditions
Netherlands, Belgium, Luxembourg 1 day (not guaranteed)
up to 250,00 €: 14,90 €
more than 250,00 €: 0,00 €
Austria 2 days (not guaranteed)
up to 250,00 €: 14,90 €
more than 250,00 €: 0,00 €


Delivery International with UPS

Only Austria with UPS Standard
Country Shipping costs standard Duration
Austria up to 250,00 €: 9,90 €
more than 250,00 €: 0,00 €
2 days
(not guaranteed)


More countries on request**
Cash on delivery national additional € 7,90 & upon consultation
Cash on delivery international currently not on offer
DPD Saturday deliveries up to € 200.00: € 20.90
more than  € 200.00: € 10.50 (within Germany)

* orders via FedEx are delivered in the course of day, mainly in the morning.
** the shipping costs depend on the indicated order value.



National DELIVERY AND DISPATCH

with DPD & UPS

We deliver your order within 24 hours and dispatch goods on every day from Monday to Friday***, provided you did not specify a different period. There are no shipments on public holidays observed in North-Rhine Westphalia. Saturday deliveries are possible with an extra charge. All shipments are effected by UPS, DPD and/or logistic companies specialising in the delivery of fresh and frozen foods.
Before your parcel leaves our premises, our sales team will call you to arrange the best delivery time and date. Only after that your goods are sent on their way to your desired shipping address.

If there are any shortages or delays we will contact you as soon as we become aware of the information.

If you can't personally receive your delivery on the agreed-upon date, you can print out this formular and display it in a clearly visible spot for the carrier. If you receive your order via DPD, you will be able to use your tracking number to influence your order's progress.

Choose for delivery until 12 am with UPS or DPD and the delivery will take place between 8 am - 12 am (Attention: during the Christmas season the delivery can take until the end of the day in exceptional cases). Or choose for delivery until 10.30 am via UPS or 10 am via DPD.

Delivery within Germany

Shipping costs Duration
(in december deviations are possible)
UPS Germany (German islands excluded)
UPS Express Saver


UPS Express 10:30 Uhr

up to € 150,00: € 9,90
more than € 150,00: € 0,00

up to € 200,00: € 14,90
more than €200,00: € 0,00

1 day - UPS 8.00 am - 12.00 am


1 day - UPS 8.00 am - 10.30 am
DPD Germany (German islands excluded)
DPD Express Food 12 Uhr


DPD Express Food 10 Uhr

up to € 150.00: € 9.90
more than € 150.00: € 0,00

up to € 200.00: € 14.90
more than € 200.00: € 0,00

1 day - DPD 8.00 am - 12.00 am


1 day - DPD 8.00 am - 10.00 am
DPD Saturday Delivery
within Germany (German islands excluded)

DPD Express Food

up to € 200.00: € 20.90
more than € 200.00: € 10.50

Saturday - DPD 8.00 am - 12.00 am
UPS Germany (German islands)
UPS Express Saver

up to € 150.00: € 9.90
more than  € 150.00: € 0.00

2 days
(during the day)
Dispatch books and posters (single order)
DPD Classic

€ 4,90

1 day - DPD during the day


Deliveries will be effected on the following days of the week within Germany:

Order Dispatch Delivery
Monday by 2.00 pm Monday Tuesday
Tuesday by 2.00 pm Tuesday Wednesday
Wednesday by 2.00 pm Wednesday Thursday
Thursday by 2.00 pm Thursday Friday
Friday by 2.00 pm Friday
or
Monday
Saturday (€20.90 for Saturday delivery)
or
Tuesday
Saturday, Sunday Monday Tuesday
Listed dispatch and delivery days are only valid within Germany. Before your goods leave our warehouse, we will contact you by phone and e-mail in order to arrange a suitable delivery date and time.

*** If you place your order by 2.00 pm, we can deliver on the next working day (if all ordered items are available). A fee of € 20.90 is charged for Saturday deliveries.




Picking up your order

Only within Germany!

You can pick up your order in person at our headquarters, at the restaurant MännerMetzger in Heinsberg or at Feinkost Stüttgen in Düsseldorf. When you place your order online, you can choose the option "pickup by the customer". Alternatively, if you order via phone inform the sales team of your preference.

OTTO GOURMET company headquarters in Heinsberg:

Boos-Fremery-Str. 62 | Bizzpark Oberbruch | 52525 Heinsberg | Germany
Gate 2 for visitors by car Drive your vehicle to Gate 2 (Laakstraße) and report to reception. State that you are looking for OTTO GOURMET. On the BIZZ Park premises, follow the road and signage around the building to our main entrance.
Gate 1A for visitors on foot: Gate 1A is located at Boos-Fremery-Straße 62. You can park your car in the parking space on the opposite side. The entry barrier opens automatically. Please ring the doorbell at the pedestrian entrance and continue your way to the main entrance by foot.
Please keep the following in mind when you pick up your goods:
Payment method: Please consider that if you choose for cash payment during the order process, you can pay in cash only because a card reader is not available.
Pickup times: Monday to Friday from 10 am until 5 pm.
To avoid waiting times, please place your order at least 1 hour before picking it up.

Restaurant MännerMetzger in Heinsberg:

Hochstraße 126 | 52525 Heinsberg | Germany
Payment method:Besides to payment in cash, you can also use EC and credit cards (excluded American Express) at the MännerMetzger.
Opening times: Tuesday to Saturday from 12 am until 9:30 pm, open through lunch.
Pickup times: We will inform you gladly about the pickup times at the MännerMetzger, just call us: 02452/97626-0 (Monday to Friday from 9 am - 6 pm).

Feinkost Stüttgen by OTTO GOURMET:

Carlsplatz - Marktstand B5 | C6 | 40213 Düsseldorf | Germany
Payment method: Besides to payment in cash, you can also use EC and credit cards (excluded American Express) at Feinkost Stüttgen.
Opening times: Tuesday to Friday from 8 am - 6 pm & Saturdays 8 am - 4 pm
Pickup times: We will inform you gladly about the pickup times at the Feinkost Stüttgen, just call us: 02452/97626-0 (Monday to Friday from 9 am - 6 pm).

UPS Access Point

Only within Germany!

  • Choose an UPS Access Point within Germany as address of delivery. After the supplier submits the package at the UPS Access Point, the transfer is completed legally. Your order is available for pick up on the day of delivery only. The opening hours of the UPS Access Points are individual.
  • Proof of identity is required when you collect your order, as it is stated in the conditions of UPS.
  • In order to guarantee the safety of your goods, we reserve the right to retrieve the package in case of default of acceptance. In such a case, you have to bear the costs of accidental loss or deterioration of the goods.